Enterprise Rent-A-Car

Prearranged getting a rental on Tuesday, 4/21/15. Enterprise associate met me at the car repair shop at the arranged time of 8:30 A.M. He then took me and another woman also having her car repaired to the Enterprise Office. I noticed the parking lot was free of cars which seemed strange since the arrangements were made ahead of time. The person taking care of me then told me I could use the van that he had driven to pick me up. I am 80 years old and currently being treated for cancer. There is no way I was going to take a vehicle that I had to step up into and had never experienced driving. All I required was any 4 door sedan. He then told me to wait that he thought he had the solution to my problem. I had made this appointment early because I had an appointment at Sloan Kettering in Baskin Ridge NJ. I was going to leave the rental at my daughter;s house in East Windsor and then go in her car. Mike when into the back of the office and and I could hear vacuuming being done the girl at the desk said let me go help him. He then came back and said he now had a car for me. Apparently this was a car that had just been returned and was not detailed. The car still had mud on it. However, none of this was an issue. He then proceeded to walk around the car and noted to me that the front passenger tire was missing it's wheel cover. I took the car and proceeded to my daughter's home in East Windsor to go with her in her car to my medical appointment. When she saw the car I had she was surprised to see the wheel cover missing,, I told her that it had been pointed out. She looked at the copy of the lease agreement and could not understand why the scratch under the front bumper in front of the tire missing the wheel cover and the marks on the back bumper was not noted on this sheet instead of just no damage. I spoke to Michael this morning and told him I was unhappy withe service yesterday but was more concerned that I would be held liable for the scratches that were on the vehicle. He told me that scratched on the vehicle were not considered damage. I offered to keep the vehicle if he would assure me in writing that this was so or he just give me a different car. He said that he would get back to me sometime today to do this.

Rose Marie maher