NTB-National Tire & Battery

I would give zero stars if I could. Do these guys actually do anything all day but look at their cellphones? Made an appointment in advance for an alignment at noon and was told to pick up the car at approximately 130-200pm. Watched from my office across the street as the car went untouched for two hours. Walked back over, asked if the car was ready or would be ready soon, sat down in a chair as the gentleman at the desk went in to the shop and spoke to a few of the employees. I sat in the chair watching this manager walk about, fill out paperwork, come back into the waiting room, and help other customers for fifteen minutes before I stopped him to ask if the alignment was done. Judging by the conversation and gesticulation towards the shop employees that followed, the manager was powerless to motivate the workers. The manager returned to the waiting room to tell me the car was next up for an alignment. I requested my keys, took my car, and returned to work. The one star goes to the manager for speaking to the workers and being honest about whether or not my car was ready.

Horrible!!! I brought a tire in Sunday because of a nail, they repaired it Monday and by Wednesday morning it was flat again. Brought the car back and 6 hours later I'm still waiting for my tire! Awful customer service!!! Save your time and money and go elsewhere

THIS PLACE IS SO SLOW!!!! I was there for 3 hours just for tires and alignment on my van. I even called in advance an made an 8am appointment so that I could get to work on time. The waiting room is horrible, the staff is off in another area where you can't see them or watch what is going on. There are so many awesome tire places in this area- save yourself from wasted time and go somewhere else.