The UPS Store

Lydia Johnson the manager of this store NEEDS replaced. I'd already been to the store TWICE and met with a VERY nice young knowledgeable young lady. Gave me a price quote for freight once. My customer wanted packaged a specific way if coming UPS as he'd had bad experiences before. The same young lady (NOT LYDIA) helped again with a now even higher freight quote that the customer was PLEASED to pay as long as it was package to HIS specifications.



Well, when I dropped the item off... Lydia received it. The other young lady must have been promoted or something as Lydia was training a new girl. And was FULL OF ATTITUDE. Said they'd package as they saw fit... Paid the full amount I was quoted to ship the way the customer asked which was almost $250.00 by itself. With my item costing $275 insured to $300.



According to my customer the package was very POORLY packaged. His instructions WERE NOT FOLLOWED which means I SHOULD HAVE BEEN CHARGED LESS TO BEGIN WITH!!



Do you think I got my FULL CLAIM AMOUNT BACK?



HELL NO! I wish they had negative stars to give... this store particularly the manager... SUCKS!