NAILS PRO and SPA

I have used this salon for years and have always had a good experience which keeps me a loyal customer.

Went for gel polish repair after lifting and chipping within one day. After going back the second time for complete repair and next day again gel polish was lifting and chipping. I was not doing anything special like cleaning. After my event I was leaving for out of town so from second repair visit through my 2 wk vacation the gel chipped a little everyday. The same day I return home I went back to the salon to have the gel nail polish removed at least what was remaining after most of the gel was chipped off my fingernails. The technician first put the remover on and left me sitting for over 10 minutes so I asked if I could remove the foil and another worker said yes and just wait. I waited while my technician work on two other clients she came back and told me I have to least wait 5 minutes for the gel to come off by that time it had been 15 minutes and I explained to her that most of the gel was starting to chip off well before my vacation actually the next day after having the repair done. She explain to me it would be $5 for removal and I explain to her what happened and that the Polish only lasted for one day and she proceeded to tell me to wash my hands and left my station. On the way out I tried to explain to her that I just wanted to make them aware that it may be a product issue and she told me don't worry about it never come back again. I think in a business you should never treat your customers this way. I should have took notes on my first visit when me and my friend went for a manicure and pedicure and another unsatisfied customer came in and the gentleman working on my pedicure was talking about that customer to me. I felt very uncomfortable about that. Again I should have took notes my first visit. I will never return to this establishment primarily due to rudeness. A sorry this happen would have been fine, I was not expecting her to say that to me but I won't be back I will take my business elsewhere. Customers beware if this establishment.

I have been a very satisfied regular customer for about 6 years now and in fact would not have my nails done anywhere else but at Nails Pro whose wonderful owner and manager is Annie! They are always friendly, helpful, extremely talented and professional!! I always recommend Nails Pro to anyone I come in contact with especially when they comment on how beautiful my nails look. It is unfortunate that more businesses aren't run like this one which definitely puts customer service first!!

Fondly,

Audrey

I have found the staff of this salon to be courteous and highly skilled in their chosen fields. The salon is extremely clean and a has a welcoming atmosphere.



Beyond all that I am veryyyyy happy with my many manicures and pedicures, including designs.