Bayland Risk Management

I wish it were possible to give zero stars. I was hit by a driver insured by this company. My car has been stuck in the shop, ready, for almost three weeks. This company will not return my phone calls nor the ones made by the repair shop. We have been waiting for confirmation of payment so my car can be released from the shop for almost two weeks with no explanation. The business hours are from 8:30-4:30, but calls are not answered after 3:30. Their hours make it very difficult for anyone with regular working hours to get in contact with the company, even if they were responsive. Their level of professionalism and customer care is nonexistent. I cannot believe that they are still allowed to be in business. I will be contacting the Maryland Auto Insurance Commissioner to report this company.