Route 33 Nissan

ROUTE 33 NISSAN = TERRIBLE SERVICE

I have a leased 2017 platinum nissan maxima from Mt. Holly nissan with a wheel and tire protection plan that I pay an additional fee for every month. This specific plan covers anything from curb rashes to flat tires and gaurentees that if it can’t be fixed... it is to be replaced. Well I brought my car to route 33 nissan to get this flat tire repaired and they are telling me they cant find my plan and it isnt working out. After a call with mt holly nissan they told me to just pay route 33 nissan and they would find a way to reimburse me for it. I was told i would have had to pay $50+ to have them plug a tire which is ridiculously over priced. After an argument with the service manager i decided to leave without getting it fixed. Route 33 nissan allowed me to leave their shop as an unhappy customer on a flat tire.

This isn’t my only bad experience with route 33 nissan. I went there about 4 months ago to get my oil changed and they returned my car to me with mud all over the passenger side and my front bumper LITERALLY HANGING off my car by a clip. They denied responsibility and refused to look at the camera to see if i brought it in that way... (which i clearly didn’t).

If you are wondering why they have 4 stars on google, it’s because the service department offers you $10 gas gift cards to go on google and write fake 5 star reviews... so odds are if you see anyone writing a 5 star review for this dealership they were probably bribed into it.

If you are reading this before deciding which dealership to go to for service or the purchase of a vehicle. I highly recommend driving the extra 20 minutes for Mt. Holly Nissan. They treat you like family there and they don’t nickel and dime you.

great service department ive been coming for the past few years! I loved it so much that i bought a car from them!

Tom was extremely helpful! I bought using TrueCar for the first time and he was helpful in explaining all the details.